Frequently Asked Questions

What does your website offer?

We specialize in providing a wide range of DIY supplies. You can easily find tape rolls with specific themes by using our search feature. For example, searching for 'dragon' will display all rolls featuring dragon elements.

How do I place an order on the website?

You can shop just like on any other website by adding items to your cart and paying the total amount.
Alternatively, you can purchase a Prepaid Shopping Cart, which will give you an equivalent store credit. When checking out, you can choose to pay with your store credit. The advantages of this method are twofold:

  1. Earning Points: Prepaying generates corresponding points that you can use to redeem gifts.
  2. Live Stream Claims: With a prepaid balance, you can claim the latest products featured in our daily live streams.

How do I check my store credits?

Log in to charmchums.com, navigate to your Profile section, and find your total store credit at the bottom. Click on the card for a detailed transaction history.

How do I pay with my store credits?

During checkout, select "Apply Store Credit" from the payment method options, alongside credit card and PayPal. If not visible, look for "Alternative Payment Methods."

Where can I see the list and total I claimed in the live stream?

Login to your account on charmchums.com, go to the Order section to view items claimed during our live streams. Each live stream has its own separate list.

How do I get gifts for my prepaid shopping cart?

Prepaid Shopping Carts come with points: $30 earns 300 points, $50 earns 600 points, $100 earns 1500 points, and $200 earns 3000 points. Redeem these points for gifts on luckibulb.com, where every 100 points equals $1.

How do I claim items during the live stream?

Purchase a shopping cart first, then just enjoy the live stream and make your claims; we'll handle the rest. No need to write down or remember your claims, we'll add them to your order list (ensuring no duplicates). If you do want duplicates, just let us know in the live.

Shipping Costs and Free Shipping

Orders over $49 qualify for free shipping. For orders under $49, a $9.99 shipping fee applies. We can hold your order until it reaches $49 or ship it immediately with the shipping cost paid.